資源描述：
《萬豪酒店前廳部sop標(biāo)準(zhǔn)運作程序-英文版》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在行業(yè)資料-天天文庫。
1、LocalStandardOperatingProceduresFrontOfficeRM-01-001FrontOfficeTerminologyFrontDeskRM-01-003Check-InandCheckOutProceduresRM-01-004ComputerInputRM-01-005AdvancedGuaranteedPaymentonRoomsRM-01-006ExpressCheck-OutRM-01-007LateCheck-OutRM-01-008NoShowChargeRM-01-009UseDecodertoOpe
2、nGuestSafeBoxRM-01-010UpgradingRM-01-011DisabledGuestRoomRM-01-012RoomInspectionRM-01-013DayUseRoomsRM-01-014ExtensionsofStayRM-01-015HotelKeyControlProcedureRM-01-016RelocationofGuestsRM-01-017SafeDepositBoxRM-01-018FolioTransferRM-01-019RebatesandPaid-OutsRM-01-020CreditChe
3、ckReportRM-01-021ContingencyReportRM-01-022GuestInformationCheckRM-01-023GuestSecurityRM-01-024MarriottRewardsEnrollmentLOCALSTANDARDOPERATINGPROCEDUREShenyangMarriottHotelSubject:FRONTOFFICETERMINOLOGYLSOPNo.:FO-01-001IssuedBy:FrontOfficeManagerEffectiveDate:November1,2003Ap
4、provedBy:GeneralManagerPage:1of10Distribution:ExecutiveCommittee/DepartmentHeadAObjective:lToensureFrontOfficeassociateshavingabetterunderstandingabouttheFrontofficeTerminologyforeasyoperation.Policy:lItispolicyoftheShenyangMarriottthatallFrontOfficeassociatescanidentifyandar
5、efamiliarwiththeFrontOfficeTerminology.Procedures:ACCEPTEDCREDITCARDS:1.AmericanExpress–AX2.DinersClub–DC3.VISA–VS4.MasterCard–MC5.JCB–JC6.Greatwall–GW7.Guangfa–GF8.Peony-PNADJOININGROOMS:Two(2)separateroomswithacommonwall.ADVANCEDEPOSIT:Paymentinadvanceonanaccountinordertoas
6、surearoombeingheldafter6:00pmandguaranteereservation.ThisisnottobeconfusedwithaPIA.AGGRESSIVEHOSPITALITY:Greetingandservingeachguestwithapositive,courteousandfriendlyattitude.AMBULATORYROOM:Roomespeciallyequippedforwheelchairpatients.ASAP:AsSoonAsPossibleLOCALSTANDARDOPERATIN
7、GPROCEDUREShenyangMarriottHotelSubject:FRONTOFFICETERMINOLOGYLSOPNo.:FO-01-001Page:2of10AVAILABILITY:Denotesaconditionalstatusofrooms.“Spaceavailable”meansaroomcanbeobtainedthroughreservationsorregistration.BACKTOBACK:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupi
8、sreadytodepart.BANK:Moneyfromwhichthecashiermakeschange,casheschecks
